Teknon's Privacy Policy

1. Overview

Teknon, hereafter referred to as “we,” “us,” or “our,” is committed to safeguarding your privacy and ensuring the security of your information. This Privacy Policy outlines how we collect and utilize your Personal Information when you interact with our website at www.teknon.ai and engage with our digital marketing, content writing, and advertising services as described further in our Terms of Service. By utilizing our services, you acknowledge and consent to the practices outlined in this Privacy Policy.

We reserve the right to modify this Privacy Policy at our discretion. Your continued use of our services following any changes constitutes acceptance of those changes. Please review this Privacy Policy periodically for updates. This Privacy Policy is governed by the Teknon Terms of Service, and the services provided are part of the overall platform, further detailed in the Terms of Service.

2. The Types of Information That Teknon Collects About You and How We Collect Information About You

Teknon may collect two types of information during your interaction with our platform: Personal Information and Non-Personal Information (collectively referred to as “Information”).

- Personal Information: This includes data by which you can be personally identified, such as name, email address, employer, job title, department, and telephone number.

- Non-Personal Information: This refers to data about you that does not specifically identify you. If you browse our platform, read pages, or view content without engaging in any other activities, we may gather and store information about your visit that does not personally identify you.

How We Collect Information

- Directly from You: We collect information directly from you when you provide it to us. This occurs when you subscribe to a newsletter, create an account, make a purchase, or request information from Teknon. The data we may request includes your name, contact details, billing and shipping information, communication preferences, and account ID or credentials to fulfill your request. If you schedule an appointment through the Platform, attend an event, or contact us, you may voluntarily provide similar information. If you submit Personal Information about others, you are responsible for ensuring that you have the authority to do so and allowing us to use their Personal Information following this Privacy Policy.

- From Third Parties: We obtain information from third parties, including partners, vendors, suppliers, and other corporate enterprises, which may also include educational or public enterprises. These third parties fall into categories such as advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, or enterprises that use Teknon Services. We take steps to ensure that information received from third parties is collected with your consent or that these parties are legally permitted to disclose your Personal Information to us. In some cases, we may co-create datasets with partners as part of our business operations.

- Automatically as You Navigate Through the Platform: We collect information about your interactions with the Platform through cookies, pixel tags, and similar technologies. For detailed information on our use of cookies and similar technologies, as well as how you can manage cookies and our response to Do Not Track signals, please refer to our separate Cookies Policy.

3. How Teknon Uses Personal Information It Collects About You and the Purposes for the Collection and Use

At Teknon, we use Personal Information that we collect about you or that you provide to us for the following purposes:

- For Functionality and Development of the Platform and Teknon Services: We utilize information to provide, offer, and personalize the Platform and other Teknon Services tailored to you. Certain data, such as your IP address, aids in establishing network connectivity, measuring Platform usage, diagnosing server issues, and implementing security features. Business purposes relying on your information include data analysis for testing, modifying, improving, or developing new products, services, and technologies. We use cookies and similar technologies to enhance website and Platform operation, and efficiency, and provide analytic insights. Please refer to our Cookies Policy for detailed information on our use of cookies and similar technologies.

- For Customer Support, Platform Updating, and Reporting: Information is employed to provide updates and reports to Teknon, ensuring the proper functioning of the Platform. Update functions automatically check your system for file refreshes, updates, or modernization to provide up-to-date security, versions, features, options, and controls associated with your systems or devices. We rely on information to analyze performance, improve, and maintain the Platform. Personal Information you provide helps us offer customer support for the Platform and other Teknon Services, and verify eligibility for promotional offers.

- For Business Operations: We use information to conduct essential business operations such as accounting, auditing, billing, reconciliation, and collection activities. Other business purposes include crime or fraud monitoring and prevention, protecting our legal rights, and fulfilling contractual obligations. Personal Information may also be used to contact you for advertising, marketing, and selling Teknon Services following your communication preferences.

- To Communicate: Contact information is utilized to send messages, provide Teknon Services, respond to customer service requests, and deliver alerts such as security updates or changes in policies or subscriptions. We also use your information to send marketing or informational materials like newsletters or white papers, based on your communication preferences. Occasionally, we conduct surveys or research studies requiring voluntary sharing of Personal Information, with additional notices provided for your consent.

- For Advertising and Marketing: We may use Personal Information, combined with information about viewed advertisements, to provide personalized content and study the effectiveness of advertising and marketing campaigns. You have the option to allow or deny the use or sharing of your device’s location, though denying such uses may limit certain personalized Teknon Services and content on the Platform.

- For Statistical Purposes to Improve the Platform: We compile Platform statistics into traffic reports to better understand, anticipate, and respond to user needs. Insights gained from these reports may lead to highlighting specific information on the Platform home page, enhancing the overall experience for Platform users.

LEGAL BASIS FOR OUR USE (APPLICABLE ONLY TO EEA AND UNITED KINGDOM VISITORS):

If you are in the European Economic Area or the United Kingdom, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, where we have a legal obligation to do so, or where the processing is in our legitimate interests (such as processing for administrative purposes, direct marketing, product development or improvement, preventing fraud or criminal acts, and in support of information security) and not overridden by your data protection interests or fundamental rights and freedoms.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information.

Similarly, if we collect and use your Personal Information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.

Teknon is the Data Controller of all Personal Information collected through the Platform in the EEA and the United Kingdom, except for the Services (where Teknon is the Data Processor) or where a supplemental Privacy Policy says otherwise. The contact details for Teknon are set out in the "HOW TO CONTACT US” section.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please contact us using the contact details provided under the “HOW TO CONTACT US” Section below.

RETENTION OF YOUR PERSONAL INFORMATION

We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further information. In some circumstances, we will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

4. How Teknon Protects Your Information

The Platform is designed to provide reasonable and appropriate administrative, technical, and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use, or disclosure.

We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them. Users of the Platform must also do their part in protecting the data, systems, networks, and services they are utilizing. No technology, data transmission, or system can be guaranteed to be 100% secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any Teknon account has been compromised), please immediately notify us by contacting us using the instructions in the “HOW TO CONTACT US” section below.

5. When Teknon Shares Your Information

We collaborate with our affiliates to provide the Platform and other Teknon Services. Additionally, we work with authorized suppliers and business partners. When sharing your Personal Information with these entities, we implement measures to restrict its use to legal and authorized purposes consistent with this Privacy Policy, along with enforcing appropriate confidentiality and security protocols.

We may also share information with third parties for advertising and marketing, legal compliance, protection of our customers, ensuring Platform security, protecting lives, and safeguarding our legal rights. Personal Information may be disclosed as follows:

- With Affiliates and Subsidiaries: Limited to purposes consistent with this Privacy Policy.

- With Suppliers: Our authorized vendors and suppliers may require Personal Information for contracted services, including product delivery, website hosting, data analysis, IT services, auditing, or customer service. Contracts with suppliers include provisions to protect your Personal Information and restrict its use.

- With Partners: Relationships with third parties may involve collaborations for marketing, promotions, joint products, research studies, or facilitating services on the Platform. Additional terms or Privacy Policies may be provided in such cases. For third parties or uses not described herein, we share information only with a lawful basis to do so.

- For Advertising and Marketing: We share information with third-party partners to prepare and deliver advertising and marketing content, provide content services, deliver personalized ads, and evaluate the effectiveness of campaigns. This content may reach you through various means, such as email, phone, or when accessing and using the Platform or other Teknon Services and websites. It may be based on factors like prior purchases, device location, viewed advertisements, or cookies. Refer to our Cookies Policy for more details.

- Sales, Mergers & Acquisitions: Personal Information may be disclosed as part of corporate transactions, such as reorganization, merger, sale, joint venture, assignment, transfer, or disposition of business, assets, or stock.

- With Your Consent: Personal Information may be disclosed to others with your consent. Refer to the "Your Choices & Rights" section below for information on declining advertising and marketing.

We also share non-personally identifiable information, such as anonymized or aggregated data, with suppliers for analysis, trend identification, and research and development of new Teknon Services. Teknon does not sell any Personal Information for monetary compensation.

6. Information From Children

We do not knowingly collect, use, or disclose information from children under 16. If we learn that we have collected Personal Information from a child under 16—or the equivalent minimum age depending on the jurisdiction—we will promptly delete the information. If you are under 16, refrain from providing any information about yourself to Teknon. If you become aware that information about a child under 16 has been provided, please use the methods provided under the “HOW TO CONTACT US” section below.

7. Links to Other Websites and Services

We are not responsible for practices employed by websites or services linked to or from the Platform, including the information or content therein. This Privacy Policy excludes policies and practices of third parties not operating on Teknon’s behalf, including privacy and security practices, data collection, processing, use, storage, and disclosure. This encompasses

(a) Any third party operating any site or service to which the Platform links – inclusion of a link does not imply endorsement by Teknon or its affiliates.

(b) Any app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer - including Personal Information disclosed to organizations through or in connection with the Platform or other Teknon Services.

8. Do Not Track

Certain browsers feature a "Do Not Track" (“DNT”) option that, when activated, signals to websites and online services your preference not to be tracked. Currently, the Teknon Platform does not respond to DNT signals.

9. YOUR LEGAL RIGHTS

Teknon respects your rights regarding the use and sharing of your Personal Information. Depending on your location, you may have the right to request access or corrections to your data and control the types of marketing materials you receive from Teknon. Refer to the information below based on your location.

10. European Privacy Rights

If you are in Europe, additional rights under the GDPR, the UK GDPR, or nFADP may apply, depending on the Teknon Services you use.

Access, Correction, or Deletion of Your Information: To correct, update, access, or delete your Personal Information, contact us through the Platform or using the details in the “HOW TO CONTACT US” section below. If you request a change or deletion, certain information may be retained for recordkeeping or transactional purposes. We may also need to keep some data for compliance with the law.

Upon request and as required by law, we will confirm the Personal Information we hold about you. You may also have the right to obtain a copy of your Personal Information, subject to a processing fee where permitted by law.

Data Privacy Rights Specific to Individuals in the EEA, the UK, and Switzerland: Object to processing, request processing restriction, or seek portability of your Personal Information. Withdraw consent where applicable; however, withdrawal does not affect prior lawful processing. For concerns about information use, contact your local data protection authority. For complaints related to EU-U.S. DPF, UK Extension, or Swiss-U.S. DPF, contact JAMS Mediation, Arbitration, and ADR Services.

Advertising and Marketing Choices: Modify contact details and communication preferences through the “HOW TO CONTACT US” section. Even if you opt out of marketing communications, you may still receive important updates related to products or the Platform. Refer to our Cookies Policy for details on advertising technologies.

11. International Compliance

Teknon, headquartered in Portugal, operates both in the European Union (EU) and the United States. This dual presence necessitates the transfer of Personal Information between Portugal, the EU, and the U.S. Additionally, Personal Information may be shared with third-party service providers located in various countries.

The international transfer of information is a strategic measure aimed at enhancing operational efficiency, improving overall performance, and establishing redundancies for data protection. Throughout this process, Teknon remains committed to processing Personal Information in strict accordance with this Privacy Policy and in compliance with the relevant laws governing each transfer destination.

Transfers of Personal Information beyond the country of origin adhere to applicable laws. For Personal Information originating from the EU and Portugal and transferred to Teknon entities outside these regions, Teknon complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and any other relevant frameworks or agreements. This commitment includes additional measures, if necessary, to ensure the proper safeguards for the transferred Personal Information. Oversight by regulatory bodies ensures Teknon's adherence to the established frameworks. In cases of onward transfers to third parties, Teknon assumes liability.

12. Data Privacy Framework

Both Teknon Inc. and LeadConnector LLC, operating under Teknon, adhere to the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and any relevant extensions or frameworks outlined by the U.S. Department of Commerce. Certification to the U.S. Department of Commerce affirms Teknon's commitment to the EU-U.S. Data Privacy Framework Principles concerning the processing of personal data received from the EU and Portugal.

In the event of any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, Teknon prioritizes compliance with the principles. For more information about the Data Privacy Framework (DPF) program and to view Teknon's certification, please visit https://www.dataprivacyframework.gov/.

13. California Privacy Rights

This section is exclusively for California residents and provides details about your rights under the California Consumer Privacy Act (CCPA) (California Civil Code Section 1798.100 et seq.), as amended. The CCPA grants California residents certain rights, subject to specific exceptions. These rights include being informed about the collection, use, disclosure, sale, or sharing of Personal Information, requesting access to, deletion of, or correction of Personal Information, opting out of the sale or sharing of Personal Information, limiting the use or disclosure of Sensitive Personal Information (as defined under CCPA), and not facing discrimination for exercising these rights.

Teknon affirms that it does not sell your Personal Information. If you want to exercise your right to opt out of Teknon using your Personal Information for cross-contextual targeted advertising (termed "sharing" under the CCPA), you can do so using the details in the "HOW TO CONTACT US" section or the relevant withdrawal mechanism on the Platform.

Access, correction, or deletion requests for your Personal Information can be made using the details in the "HOW TO CONTACT US" section. If you request deletion, Teknon may retain certain information for recordkeeping, completing prior transactions, complying with applicable law, or other CCPA-permitted purposes. Teknon may request certain information to verify your identity when you submit a request, depending on your prior interactions and the sensitivity of the information.

If your request under CCPA is denied, Teknon will explain. You can appoint an authorized agent for CCPA requests, and Teknon may request verification of your identity or proof of the agent's authority. Teknon will respond to authorized agent requests in line with CCPA requirements.

The Privacy Policy outlines the categories of Personal Information collected by Teknon and how it is used. If Sensitive Personal Information is collected, Teknon limits its use to authorized purposes, fulfilling requests for goods or services, or as allowed by the CCPA or required by other laws or regulations.

The categories of Personal Information collected, disclosed, and sold from California residents in the past 12 months, along with Teknon's applicable retention periods, are detailed below:

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14. Colorado Privacy Rights

This section is tailored for Colorado residents, outlining their rights under the Colorado Privacy Act or "CPA." The CPA grants Colorado residents the right to be informed about the collection, use, disclosure, or sale of their Personal Information. Residents can request access to, deletion of, or correction of their Personal Information, and opt out of the use of Personal Information for targeted advertising, sale, or certain profiling. Requests regarding Personal Information access, correction, or deletion can be made using the contact details provided in the "HOW TO CONTACT US" section. If deletion is requested, Teknon may retain specific information for recordkeeping, completing transactions, complying with the law, or other CPA-permitted purposes. Identity verification is required for requests, and Teknon will explain any denial of requests. If there's no response or a request for additional time within 45 days, an appeal right is granted.

Authorized agents may act on behalf of residents, with identity verification or signed permission requirements. Appeals for failure to take action can be made using the provided contact details.

15. Connecticut Privacy Rights

Exclusive to Connecticut residents, this section outlines rights under the Connecticut Data Privacy Act or "CTDPA." Residents can exercise their rights using the provided contact details. If Teknon declines to take action, residents have the right to appeal the decision using the contact information provided.

16. Utah Privacy Rights

Utah residents are addressed in this section, providing details about their rights under the Utah Consumer Privacy Act or "UCPA." Residents can exercise their rights using the contact information provided in the "HOW TO CONTACT US" section.

17. Virginia Privacy Rights

Exclusively for Virginia residents, this section details rights under Virginia's Consumer Data Protection Act or "VCDPA." Virginia residents have the right to be informed about the collection, use, disclosure, or sale of their Personal Information. They can request access, deletion, or correction of their Personal Information and opt out of using Personal Information for advertising, sale, or profiling without discrimination. Requests can be made using the contact details in the "HOW TO CONTACT US" section. Deletion requests may have retention exceptions. Denials will be explained, and residents have the right to appeal.

18. How To Contact Us About This Privacy Policy

For inquiries regarding this Privacy Policy and our privacy practices at Teknon, please reach out to us via email at info@teknon.ai or through mail at:Teknon Ltd. ATTN: Legal Department[Include Full Mailing Address]

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